Privacy Policy, Ekantik K Limited

At Ekantik K Limited (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and communications. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information to provide and improve our services:

1.1 Personal Information

  • Name, email address, phone number, company details, and job title

  • Information submitted through contact forms, quote requests, newsletter subscriptions, or service inquiries

  • Payment information if you engage in transactions with us

1.2 Non-Personal Information

  • IP address, browser type, operating system, device type

  • Pages visited, time spent on the website, referral sources, and other analytical data

  • Cookies and tracking technologies to improve website performance and user experience

1.3 Sensitive Information

We do not intentionally collect sensitive information such as health or financial data unless voluntarily provided for specific services or communications.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries, requests, and quotes efficiently

  • Provide products, services, and technical support tailored to your needs

  • Send newsletters, updates, promotional offers, or other communications if you have opted in

  • Improve website functionality, security, and user experience

  • Monitor trends and analyze website traffic

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under applicable data protection regulations, we process your information based on:

  • Consent: When you voluntarily provide information for communications or newsletters

  • Contractual necessity: To deliver products or services you request

  • Legal obligations: To comply with Kenyan law or regulatory requirements

  • Legitimate interests: To improve services, ensure operational efficiency, and maintain website security

4. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted third parties assisting with website hosting, IT support, logistics, marketing, or analytics

  • Regulatory Authorities: If required by law, legal process, or to protect our rights, safety, or property

  • Business Transfers: In the event of mergers, acquisitions, or sale of company assets, subject to privacy protections

5. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to:

  • Enhance website functionality and user experience

  • Understand website usage patterns and visitor preferences

  • Deliver personalized content or marketing (if consented)

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

6. Data Security

We implement robust technical, physical, and organizational measures to protect personal information from unauthorized access, loss, alteration, or disclosure. These measures include:

  • Secure servers and encryption for sensitive data

  • Restricted access to authorized personnel only

  • Regular monitoring and updates to security systems

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal and regulatory requirements

  • Maintain historical records for operational or audit purposes

Once the data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information where legally permissible

  • Withdraw Consent: Opt-out of marketing communications at any time

  • Data Portability: Receive your data in a structured, commonly used format

  • Lodge a Complaint: File a complaint with our data protection officer or the relevant authority in Kenya

To exercise your rights, contact us at [Insert Contact Email].

9. International Data Transfers

Some of our service providers may operate outside Kenya. When transferring data internationally, we ensure appropriate safeguards are in place to maintain compliance with privacy and data protection standards.

10. Children’s Privacy

Our website and services are not intended for children under 18 years. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or services. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Email: info@ekantikk.com / sales@ekantikk.com

Phone: +254 714 822 100 / +254 7387 790 802